FlowState (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use the FlowState mobile app and website (collectively, the “Platform”). By using FlowState, you agree to the practices described below.

1. Information We Collect

a. Information You Provide to Us:

• Name

• Date of birth (you must be 18+ to use FlowState)

• Profile photo

• Athletic stats and preferences (e.g., weight class, experience level)

• Location data (for gym proximity and match suggestions)

• Payment information (handled via Stripe)

• Booking history

b. Automatically Collected Information:

• Device information (model, OS, IP address)

• Usage data (app interactions, session time)

2. How We Use Your Information

We use your data to:

• Match users for BJJ sparring

• Facilitate gym bookings and session payments

• Process payments through Stripe

• Display relevant nearby gyms

• Verify check-ins at gyms

• Send service-related notifications (e.g., match confirmation, booking reminders)

• Improve our platform experience

3. How We Share Your Information

We do not sell your personal data. We only share it with:

• Partner Gyms (for booking verification and access)

• Other Users (limited profile data for matching purposes)

• Stripe (for secure payment processing)

• Service Providers (e.g., hosting and analytics tools)

• Legal Authorities if required to comply with applicable laws

4. Your Choice and Rights

• You can update or delete your profile information at any time.

• You may request access to or deletion of your personal data by contacting us at flowstate844@gmail.com.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal data. All payment information is handled securely by Stripe and never stored on our servers.

6. Data Retention

We retain your personal data only as long as necessary for legitimate business purposes or as required by law.

7. Children's Privacy

FlowState is intended for users 18 years and older. We do not knowingly collect data from minors. If we become aware of data collected from someone under 18, we will delete it immediately.

8. Third-Party Service Providers

We may use third-party service providers (e.g., hosting, analytics, notification systems) to operate and improve the Platform. These providers are bound by confidentiality and data protection obligations and do not have permission to use your data for their own purposes.

9. Push and Email Notifications

With your consent, we may send you push notifications and emails related to matches, gym bookings, chat messages, or changes to your scheduled sessions. You can disable notifications at any time in your device or app settings.

10. Customer Support

If you contact us for support, we will retain your communications and any information provided to resolve your request. This may include match data or booking records.

11. Use of Data for Product Improvement

We may use aggregated and anonymized data to improve our services, troubleshoot issues, and analyze usage patterns. This data does not identify individual users.

12. Cookie Policy

Our website may use cookies and tracking tools to improve user experience and analyze web traffic. You can manage cookie preferences in your browser settings.

13. Jurisdiction

This Policy is governed by the laws of Alberta, Canada. By using FlowState, you consent to the jurisdiction and venue of Calgary courts.

14. Changes to This Policy

We may update this Policy from time to time. We will notify you of significant changes via the app or email. Continued use of the app after changes constitutes acceptance.

15. Contact

If you have questions about this Policy, contact us at: flowstate844@gmail.com